– CASE STUDY
Santé Group is a fast-growing business that operates three brands. Nugent Santé provides health and wellbeing insurance-backed products and services, Santé Life provides life and insurance protection, and ArchAngel Broker – a bespoke CRM and compliance platform designed explicitly for private medical insurance brokers.
The group manages an insurance premium book in excess of £20 million and has 27 staff.
The Santé Group’s brand vision is to make sure it is the best in its profession, providing class-leading insurance and wellbeing services that helps make their clients’ business and personal lives that bit easier.
But for that brand vision to happen, the senior management team audited the business to fully understand what they needed to implement to help their colleagues grow, feel secure and valued.
Chief executive Paul Nugent discussed why this was important. He said:
The senior management team turned to the Business Health Institute (BHI), which was established to help business owners and organisations to flourish and have a healthy workforce, culture, and lifestyle, which improves employee performance.
BHI implemented its Wellbeing Assess. A real-time analytics reporting system, centred on the job/demand resource theory, that pinpoints the dynamics and patterns occurring. All colleagues took an anonymous and confidential assessment, which was married with a lifestyle assessment using the Firstbeat platform.
The analysis also covered stress and recovery data, looking at a wide range of variables, including physical activity, fitness levels, and sleep patterns. This provided the organisation with a complete overall picture of their employee health risk management and workplace health promotion.
The assessment’s results highlighted that the critical business risk was a drop in productivity allied to a rise in stress and burnout. Paul said: “The results of the analysis were extremely helpful in determining how we needed to help our colleagues, and spot areas of risk while designing interventions to create a supportive workplace environment.
Based on the key risk factors identified, BHI collaborated with Dr Alka Patel, a GP and lifestyle coach, to design bespoke interventions to address the key risks. These included the following offerings and group sessions:
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